SHIPPING OVERVIEW
At this time, we only ship orders within the US. We ship most US orders via USPS or UPS depending on the size and weight of the order, and which items are ordered. Enjoy free shipping on US orders $100+ before taxes and promos. This offer is subject to change.
Shipping is a third-party service. Therefore, we have no control over timely delivery, loss, or damage once we provide the package to the shipping carrier. We will ship to the address provided when the order is placed. Any claims of loss should be made to the delivery service. One Cozy Home is not responsible for items lost, stolen, or damaged in transit once we provide the package to the shipping carrier.
SHIPPING TIMES
In-stock items will ship from Mississippi within 3-5 business days of the purchase date. Once your order leaves our location, it should arrive in 2-6 business days according to current USPS/UPS estimates. This is subject to change based on USPS/UPS policies. At this time, orders cannot be shipped via any express services.
Your order may experience delays due to a high volume of orders during promotional events or Holidays.
Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.
DAMAGES
We make every effort to ensure your product arrives safely. Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for delivery. If your product is damaged upon receiving, please email us at hello@onecozyhome.com within 7 days of delivery to submit a claim.
Please include your order number and photos of the damaged item and box in which the order was shipped. Once all the information and photos are received, we will issue a replacement order. If the item is out of stock, we will issue a refund.
LOSS
Please make sure you are shipping to a secure location to prevent lost or stolen packages. If your order tracking says delivered but is not received, check around your mailbox, front door, back door, or with neighbors/other household members as packages are delivered to others or even brought in without us knowing.
It is possible it shows undeliverable as well – please double check the order tracking that was provided.
Once you have done this and you are still missing your package, you must contact the shipping carrier directly to resolve any delivery issues: USPS at 1-800-222-1811 or your local post office. UPS at 1-800-742-5877.
Please understand that we cannot take responsibility for lost/missing packages that show successfully delivered to the address provided with your order.
SHIPPING ADDRESS
Please ensure your shipping address is correct at checkout. Once an order has shipped, the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be re-shipped. New products or replacements for orders returned to sender, will not be shipped until the original, undeliverable order has been returned and received by us.
PRODUCT AVAILABILITY
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability changes.
PRICING POLICY
All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items.
Updated 12-1-2022
